01 Overview
PHSabong ("we", "us", "our") is committed to protecting the personal data of every player who uses our online casino platform at phsabong.click. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of personal data collected through our website, mobile application, and all related PHSabong services.
This policy is written in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines. By registering on PHSabong or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.
We believe privacy should be simple to understand — not buried in legal jargon. So we've written this in plain English that every Filipino player can follow, whether you're based in Metro Manila, Cebu City, Davao, or anywhere in between.
02 Personal Data We Collect
PHSabong collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable online casino experience. We do not collect data beyond what is needed for the specific purposes described in this policy.
| Data Category |
Examples |
| Identity Data |
Full legal name, date of birth, nationality, government-issued ID number (e.g., Philippine National ID, UMID, driver's licence, passport) |
| Contact Data |
Email address, Philippine mobile number, residential address |
| Account Data |
Username, encrypted password, account preferences, login history |
| Financial Data |
GCash number, Maya wallet, bank account details (BDO, BPI, UnionBank), transaction history, deposit and withdrawal records |
| Gaming Activity Data |
Game play history, bet amounts, win/loss records, session duration, game preferences |
| Technical Data |
IP address, device type, browser type and version, operating system, screen resolution, time zone |
| KYC Verification Data |
Scanned or photographed copies of valid government-issued IDs, selfie verification images |
| Communications Data |
Customer support chat transcripts, email correspondence, feedback and survey responses |
03 How We Collect Your Data
PHSabong collects personal data through the following channels:
- Registration Form: When you create a PHSabong account, you directly provide your identity, contact, and login data.
- KYC Verification: When you submit identity documents to verify your account and unlock withdrawal features.
- Deposits and Withdrawals: When you transact through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, or Visa/Mastercard, financial data is captured and recorded.
- Gameplay: Our platform automatically records your gaming activity, session data, and bet history every time you play.
- Cookies and Tracking Technologies: When you browse phsabong.click, we use cookies and similar technologies to collect technical data. See Section 7 for full details.
- Customer Support Interactions: When you contact our support team via live chat, email, or other channels, we record those communications to handle your request and improve our service.
- Third-Party Sources: We may receive data from payment processors, identity verification providers, fraud prevention partners, and gaming regulators where permitted by law.
04 Why We Use Your Personal Data
PHSabong uses your personal data for the following specific purposes:
- Account Management: To create, maintain, and administer your PHSabong account, including login authentication and account recovery.
- Identity Verification (KYC): To verify your age, identity, and eligibility to use PHSabong in compliance with Philippine gaming regulations.
- Processing Transactions: To process your deposits and withdrawals accurately and securely through your chosen Filipino payment method.
- Providing Gaming Services: To deliver, personalise, and improve your online casino experience across all PHSabong game categories including live casino, JILI slots, sports betting, fishing games, and roulette.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
- Regulatory Compliance: To meet our obligations under Philippine gaming law, the Data Privacy Act of 2012, Anti-Money Laundering regulations, and other applicable legal requirements.
- Customer Support: To respond to your queries, resolve disputes, and provide after-sales support.
- Responsible Gaming: To monitor gaming patterns, identify potential problem gambling behaviour, and offer appropriate support tools and interventions.
- Marketing Communications: To send you promotions, bonuses, and game updates — but only where you have given your explicit consent. You can opt out at any time.
- Platform Analytics: To analyse user behaviour in aggregate to improve platform performance, game selection, and the overall PHSabong experience.
Marketing opt-out: If you no longer want to receive promotional emails or SMS from PHSabong, you can unsubscribe at any time via the link in any marketing email or by contacting our support team directly.
05 Legal Basis for Processing
Under the Data Privacy Act of 2012, PHSabong processes your personal data based on one or more of the following lawful grounds:
- Consent: You have given your explicit consent to the collection and processing of your data — for example, when registering your account or opting in to marketing communications.
- Contractual Necessity: Processing is necessary to fulfil our obligations to you under the PHSabong Terms and Conditions — including operating your account, processing transactions, and providing gaming services.
- Legal Obligation: Processing is required to comply with Philippine law, including anti-money laundering regulations, gaming licensing requirements, and data privacy law.
- Legitimate Interests: Processing is necessary for PHSabong's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests do not override your fundamental privacy rights.
06 Data Sharing & Third Parties
PHSabong does not sell, rent, or trade your personal data to third-party marketers or advertisers. We share your data only in the following limited circumstances, and only to the minimum extent necessary:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partner banks, BDO, BPI, UnionBank, and Visa/Mastercard networks — to process your deposits and withdrawals.
- Identity Verification Providers: Third-party KYC service providers who help us verify the identity and age of our players in compliance with Philippine gaming regulations.
- Game Technology Providers: Certified game studios and live casino streaming providers who power the games available on PHSabong. These providers operate under strict data processing agreements.
- Fraud Prevention and Security Partners: Specialist firms that help PHSabong detect and prevent fraudulent activity, money laundering, and account compromise.
- Regulatory and Law Enforcement Authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities where disclosure is required by law or court order.
- IT Infrastructure and Cloud Service Providers: Technology partners who provide hosting, storage, and security infrastructure to PHSabong under binding data processing agreements that require them to protect your data.
All third parties that process personal data on our behalf are required to handle it in accordance with the Data Privacy Act of 2012 and our strict internal data handling standards.
07 Cookies & Tracking Technologies
PHSabong uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file stored on your device by your browser when you visit our website.
We use the following types of cookies:
- Essential Cookies: Required for core platform functions such as keeping you logged in, processing transactions, and maintaining session security. These cannot be disabled without affecting how the platform works.
- Analytics Cookies: Help us understand how players use PHSabong — which pages are visited most, how long sessions last, and where users encounter difficulty. This data is used in aggregate and does not identify individual players.
- Preference Cookies: Remember your platform settings, language preferences, and game display choices so you don't have to reset them every visit.
- Security Cookies: Used to detect suspicious activity, enforce login security, and prevent fraudulent account access.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of PHSabong. PHSabong does not use cookies for third-party advertising or cross-site tracking.
08 Data Security
PHSabong takes the security of your personal data seriously. We implement multiple layers of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, loss, and destruction.
- SSL/TLS Encryption: All data transmitted between your device and PHSabong's servers is encrypted using industry-standard SSL/TLS protocols.
- Password Hashing: Account passwords are never stored in plain text. We use strong cryptographic hashing to protect login credentials.
- Two-Factor Authentication (2FA): PHSabong supports 2FA to add an extra layer of protection to your account login.
- Access Controls: Only authorised PHSabong personnel with a legitimate need are granted access to personal data, on a strict need-to-know basis.
- Regular Security Audits: Our platform undergoes periodic security testing and vulnerability assessments by independent cybersecurity specialists.
- Data Breach Response: In the event of a data breach that poses a risk to your rights, PHSabong will notify the National Privacy Commission and affected players in accordance with the timeframes required by Philippine law.
Your role matters too: Keep your PHSabong password strong and unique. Never share it with anyone. PHSabong staff will never ask for your password through any channel.
09 Data Retention
PHSabong retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.
- Active Account Data: Retained for the duration of your PHSabong account, plus a minimum of 5 years after account closure as required by Philippine anti-money laundering regulations.
- Transaction Records: Retained for a minimum of 5 years from the date of the transaction in compliance with BSP and AMLC requirements.
- KYC Documents: Retained for the duration of your account and for a minimum of 5 years post-closure, unless a longer retention period is required by law.
- Customer Support Records: Retained for 3 years from the date of the last interaction, to support dispute resolution and service quality review.
- Marketing Consent Records: Retained until you withdraw consent, or for 3 years from the date of consent — whichever is earlier.
When personal data is no longer needed, PHSabong securely deletes or anonymises it in accordance with our internal data disposal procedures.
10 Your Data Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by PHSabong. These are your rights — and we're here to help you exercise them.
- Right to Be Informed: You have the right to know what personal data PHSabong collects about you and how it is used — which is exactly what this Privacy Policy provides.
- Right to Access: You may request a copy of the personal data PHSabong holds about you at any time.
- Right to Correction: If any of your personal data held by PHSabong is inaccurate or outdated, you have the right to have it corrected.
- Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to certain types of data processing, including direct marketing communications.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Damages: If PHSabong's handling of your personal data results in harm, you have the right to claim compensation in accordance with Philippine law.
- Right to Complain: If you believe PHSabong has not handled your personal data properly, you have the right to file a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details in Section 13. We will respond to all verified requests within 30 days, as required under Philippine law.
11 Minors and Under-18s
PHSabong is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 18. Our registration process includes age verification steps, and our KYC process requires government-issued identification confirming the player is at least 18 years old.
If PHSabong discovers that personal data has been collected from a minor — whether through inaccurate registration information or any other means — that account will be immediately suspended, any deposits returned, and all related personal data deleted from our systems as promptly as possible.
If you are a parent or guardian and believe your child may have registered on PHSabong, please contact us immediately at support@phsabong.click so we can investigate and act accordingly.
12 Changes to This Privacy Policy
PHSabong may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or in-app notification at least 7 days before the changes take effect.
The "Last updated" date at the top of this page will always reflect when the most recent revision was published. We encourage you to review this Privacy Policy periodically to stay informed about how PHSabong is protecting your personal data.
Your continued use of PHSabong after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you have the right to close your account and request deletion of your data before the new policy comes into force.
